www.medicalnutrition.com.au (the “Site”) is owned and operated by Katherine Healy.
Medical Nutrition Supplies Pty Ltd (ACN 657 055 162) (Medical Nutrition, us/we/our/dietitian), treats the privacy and security of your personal information very seriously.
Client files are held in a secure electronic document management system which is accessible only to authorised employees. The information on each file includes personal information such as name, address, date of birth, Medicare details, billing information, credit card information, contact phone numbers, medical history, and other personal information collected as part of providing the dietetic service.
A client’s personal information is collected in a number of ways during consultation with Medical Nutrition, including when the client provides information directly to Medical Nutrition using hardcopy forms, correspondence via email, when the client interacts directly with the dietitian or Medical Nutrition employee, and when other health practitioners provide personal information to Medical Nutrition via referrals, correspondence and medical reports. We collect personal information for the purposes of arranging appointments and delivering dietetics services as well as communicating with the client. We may collect information through our client consent forms, via the Medical Nutrition website located at www.medicalnutrition.com.au (“Website”), or in the course of our consultation and management of clients.
Our dietitian(s) may also collect personal information in the manner and for the purposes contemplated above.
Some personal information we collect may include Health Information. We collect Health Information from clients when they attend our sessions for the purposes of arranging appointments and obtaining dietetics services. Our dietitian(s) collect Health Information in order to provide the services. How Health Information is dealt with is outlined in greater detail below.
The Health Information we collect enables us to arrange for the provision of dietetics services and for the safe, appropriate and accurate provision of dietary advice by our dietitian(s), to assess the needs of clients and for us to generally assist in optimising the quality of our service.
Consequence of not providing personal information
We may use any personal information collected (excluding Health Information) to provide our dietetics services, operate the Website, sign the person up to our newsletter, respond to feedback and complaints, communicate with third party service providers or if needed to enforce our Client agreement (Client Consent Form).
A client’s personal information is gathered and used for the purpose of providing psychological services, which includes assessing, diagnosing and treating a client’s presenting issue. The personal information is retained in order to document what happens during sessions and enables the dietitian to provide a relevant and informed dietetics service.
Clients’ personal information will not be disclosed except when:
A client’s personal information is not disclosed to overseas recipients, unless the client consents or such disclosure is otherwise required by law. Clients’ personal information will not be used, sold, rented or disclosed for any other purpose.
We will take reasonable steps to protect the personal information we collect and hold from misuse, loss and interference and from unauthorised access and modification, and to make sure it is accurate, complete and up-to-date when we collect, use or disclose it. To assist us, please ensure correct details are provided to us, and let us know if the information we have is inaccurate, incomplete, out of date or misleading (and we will take reasonable steps to correct the information). We may take steps to destroy or permanently de-identify information when it is no longer needed for any purpose for which it may be used or disclosed. We may retain and use de-identified information.
Clients can request, and we will provide them with access to, any personal information we hold about them (including any Health Information) (subject to any applicable legal exceptions). Requests should be submitted by email to email@example.com . Where our records are found to be inaccurate, we will promptly rectify any inaccuracies on the basis of the further information provided.
If clients have a concern about the management of their personal information, they may inform Katherine Healy (Director). Upon request they can obtain a copy of the Australian Privacy Principles, which describe their rights and how their personal information should be handled. Ultimately, if clients wish to lodge a formal complaint about the use of, disclosure of, or access to, their personal information, they may do so with the Office of the Australian Information Commissioner by phone on 1300 363 992, online at http://www.oaic.gov.au/privacy/making-a-privacy-complaint or by post to: Office of the Australian Information Commissioner, GPO Box 5218, Sydney, NSW 2001